Refund Policy

1. Nature of Digital Assets

All products sold at praveendata.com—including Expert Advisors (.ex5 files), Indicators, Courses, and Memberships—are digital products. Once a purchase is completed and the files are downloaded or course modules are unlocked, they cannot be returned, reclaimed, or deactivated.

2. Refund Eligibility & Rules

General Rule: Due to the immediate access and digital nature of the products, all sales of Expert Advisors, Indicators, and Courses are final. No refunds will be issued once files are downloaded or course materials are accessed.

Refunds may only be evaluated under the following highly restricted exceptions:

• Technical Defect: If the software has a programming defect or error that prevents it from compiling or running in MT5, and our support team is unable to resolve it within 14 business days of being notified, you may be eligible for a refund.
• Accidental Double Purchase: If you accidentally purchase the exact same product twice in a single day, contact us immediately at support@praveendata.com and we will refund the duplicate transaction.

3. Membership Subscriptions

Membership subscriptions can be cancelled at any time by navigating to your Dashboard billing portal. Upon cancellation, your membership benefits will remain active until the end of the current billing cycle. No partial refunds or pro-rated credits will be issued for unused portions of a billing cycle.

4. Exclusions

Refunds will not be granted under any of the following circumstances:

• You changed your mind or no longer want the software/course.
• The Expert Advisor or Indicator incurred trading losses in your demo or live accounts.
• You do not have the required system hardware or broker compatibility (e.g., trying to run MT5 software in MT4).
• Your account was suspended due to a violation of our Terms of Use or licensing terms.

5. Refund Request Process

To request a refund under the eligible conditions, please email support@praveendata.com with your Order ID, transaction details, and a clear explanation or screenshot of the technical defect.